British European Motors has experienced a gratifying growth over the past five years. With such growth, and now expansion into selected pre-owned car sales, there is pressure on management to also grow in order to keep service levels where you expect them.

BEM, accordingly, has introduced a middle management level to meet your growing needs for ever better service.

We knew what made BEM grow—its great service driven by Mark Singleton’s unyielding dedication to personal customer attention. Mark may now be “upstairs” organizing better services, but his presence continues to inspire the service counter.

BEM’s people are a breed and clear extensions of Singleton’s customer service philosophy. If for a moment you think not—just ask for Mark, he’s only one flight of stairs away.

Winter, 2002
ISSN 1538 - 8913